Professional Work

In my day job, I work in different roles with different clients to improve their Customer Relationship Management processes and systems.

Some of the projects I've worked on include: 

Multiple End to End Implementations of in the following industries:

  • Professional Services
  • Manufacturing
  • Financial Services

Various roles including:

  • Project Manager
  • Lead Consultant
  • Business Analyst
  • Systems Analyst
  • Data Analyst

Enhancements to existing CRM implementations, including: 

  • Integration to back end financial systems
  • Integration to website / CMS
  • CPQ (Configure, Price, Quote) functionality
  • Document Generation both for internal and customer facing documents
  • Optimisation and Automation of existing CRM business processes
  • Tracking competitor intelligence
  • Data cleansing, analysis, and building of a single customer view
  • Customer self service portals
  • Portals for 3rd parties, contractors, and external suppliers


For more details you can view my linkedin profile here