In my day job, I work in different roles with different clients to improve their Customer Relationship Management processes and systems.

Some of the projects I've worked on include: 

Multiple End to End Implementations of Salesforce.com in the following industries:

• Professional Services
• Manufacturing
  
• Financial Services

Various roles including:

• Project Manager
• Lead Consultant
• Business Analyst
• Systems Analyst
• Data Analyst

Enhancements to existing CRM implementations, including: 

• Integration to back end financial systems
• Integration to website / CMS
• CPQ (Configure, Price, Quote) functionality
• Document Generation both for internal and customer facing documents
• Optimisation and Automation of existing CRM business processes
• Tracking competitor intelligence
• Data cleansing, analysis, and building of a single customer view
• Customer self service portals
• Portals for 3rd parties, contractors, and external suppliers

For more details you can view my linkedin profile here